CallboxConnect's Overflow Call Management service provides an effective solution in easing overflow calls when a client's call volume goes beyond the capacity of their manpower. Our system allows all unanswered calls to be diverted to our lines after 3 consecutive rings. CallboxConnect agents are on standby 24 hours a day. Clients can choose when to put the Overflow divert in place, depending on their company's requirements.

Our Company handles extended contracts or overflow calls for:

• Hotel Room Reservation
• Airport Parking Reservation
• Cruises
• Vacation Packages
• Car Rentals
• Customer Service Handling
• Inquiries
• Complaints
• Directory Assistance Calls
• Answering Service

BLENDED SERVICE
CallboxConnect clients have an added Blended Service option. During idle minutes when calls are sparse, representatives provide outbound and sales generating calls. Clients are provided access to real–time calling activity, indicating how to best schedule outbound calling for their agents.